26 Cedar Street Batavia, NY 14020

585-343-2678

Privacy Policy

Arctic Refrigeration Company of Batavia, Inc. (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, or products.


1. Information We Collect

We may collect the following types of information:

  • Personal information: Name, email address, phone number, billing/shipping address.
  • Payment information: Credit card or other payment details (processed securely through third-party payment processors).
  • Usage information: IP address, browser type, pages visited, and other analytics data.


2. How We Use Your Information

We use your information to:

  • Provide and improve our products and services.
  • Process orders and payments.
  • Respond to inquiries and provide customer support.
  • Send promotional emails or updates (if you have opted in).
  • Comply with legal obligations.

 

3. SMS/Text Messaging

If you opt in to receive text messages from us (either verbally, in person, by phone, or through a form on our website), we will use your mobile phone number to send messages such as billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

  • Opt-in: Consent can be provided verbally when you contact us or register as a customer, or in writing by checking the SMS consent box on our website forms. Consent is not a condition of purchase.
  • Message frequency: Message frequency varies based on your account activity and the services you receive.
  • Rates: Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out: You can unsubscribe at any time by replying STOP to any message. No further messages will be sent after you opt out.
  • Help: Reply HELP to any message for assistance, or contact us using the information below.
  • Third parties: We do not share your mobile phone number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes. Phone numbers are only shared with the messaging service provider that delivers the texts on our behalf.

 

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers who assist in payment processing, website hosting, or email communication.
  • Legal authorities when required by law.


5. Cookies and Tracking

We use cookies and similar technologies to improve user experience and analyze website traffic. You can disable cookies through your browser settings, but this may affect website functionality.


6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.


7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. Please contact us at info@arcticrefrigeration.com for privacy-related requests.


8. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date.


Contact Information:

Arctic Refrigeration Company of Batavia, Inc.

26 Cedar Street, Batavia NY 14020

585-343-2678

info@arcticrefrigeration.com


Effective Date: 05/13/2026